Shoeboxed maintains a healthy relationship with Australia Post (those magic envelopes unfortunately can’t mail themselves…) and we wanted to let our customers know HOW these changes might affect the service.
We will still receive envelopes promptly! Seeing as Australia Post does not get paid until reply-paid envelopes are delivered: they are quite prompt in making sure your documents make it to our office.
For Classic, Business and Executive plans that get their documents returned after processing, there will be a two day delay held on the postage by Australia Post. To balance this out: we have prioritised sending new magic envelopes to customers that select our green option of: ‘secure store, shred, and recycle’ for their processed documents.
If you don’t want your documents back and wish to have new Magic Envelopes sent to you faster, follow these steps:
- Log into your Shoeboxed Account
- Under ‘Account Settings’ select ‘My mail-in settings’ on the left
- Click the Green(er) option above your preferred address For users that have multiple accounts or ProPartners: you will need to repeat this for each individual account.