Last updated: 1 June, 2016
Relationship with Squirrel Street and Squirrel Street Mail-In
Squirrel Street Mail-In, also known as Squirrel Street Receipt Mail-In, is an extension of the services of SquirrelStreet.com, a website owned and operated by Squirrel Street, Inc and SB Australia Pty Ltd ABN 38 142 973 484 t/as Squirrel Street. (henceforth called Squirrel Street, “we”, or “us”)
When you (“you,” or the “User”) use Squirrel Street Mail-In’s services, products, and website (collectively referred to in this document as “Services”), you enter into a legal agreement with SB Australia Pty Ltd t/as Squirrel Street.
Unless we otherwise agree with you in writing, you are bound by terms and conditions set out in these Terms of Service (“Terms”).
When using the Services, the Terms form a legally binding agreement between you and Squirrel Street. Take time to read them carefully.
Squirrel Street maintains the right to change or replace the Terms at any time, at its sole discretion. You are responsible for checking and reviewing the Terms regularly to keep yourself updated of any such changes.
Squirrel Street Mail-In is a paid service whereby you mail receipts and other business documents to Squirrel Street, and on receipt Squirrel Street employees scan or otherwise process them into your online Squirrel Street account.
Squirrel Street Mail-In has several different account levels, with different levels of benefits, requirements, and features among the plans. It is your responsibility to familiarise yourself with the features and benefits of each plan before purchasing a membership.
If you sign up for a plan that includes the provision of Squirrel Street Reply Paid envelopes (also known as Magic Envelopes) in which to mail your receipts and other business documents. The postage cost is included as part of your subscription charges. We will send you a Reply Paid envelope when you sign up, when we receive a Reply Paid envelope back from you and finish processing it, or when you request a new one. You may request a new Reply Paid envelope if it has been lost, stolen, or damaged. We may place a limit on the number of Reply Paid envelopes that are sent to you at our absolute discretion.
If you sign up for a plan that does not include the provision of Squirrel Street Reply Paid envelopes, you are responsible for mailing them to us in your own envelopes with postage that you provide. You should send your envelopes to the address provided to you in our app.
Squirrel Street Mail-In must be paid for prior to the start of your service and must be paid for with a credit or debit card. If paying with a credit or debit card, you can pay through our online registration system or over the phone by calling 1300 00 1333 in Australia or 0508 00 1333 in New Zealand.
Squirrel Street may change the fees and charges in effect, or add new fees and charges from time to time, but you will be notified in advance if regular charges increase. If you are a Squirrel Street Mail-In member when Squirrel Street Mail-In charges change, you will be given at least 30 days notice of the effective date of any subscription price changes for existing customers, which will come into effect on the next payment after the effective date.
You may cancel your account at any time by sending an e-mail requesting account cancellation to firstname.lastname@example.org or calling Squirrel Street at 1300 00 1333 in Australia or 0508 00 1333 in New Zealand.
You may cancel your Squirrel Street Mail-In account at any time and your recurring billing schedule will be terminated. There is no cancellation fee, but you are responsible for charges already incurred up until your cancellation, including the pre-payment of the current month of service you have. Squirrel Street is unable to issue refunds after payment is received. Squirrel Street is unable to prorate Squirrel Street Receipt Mail-In, so charges must be paid in full. Refunds may not be given for lost envelopes, or services and privileges associated with them.
Squirrel Street Mail-In plans have a monthly limit on the number of receipts you may send in per month or as part of a kick-off scan (also known as catch-up scan) order. If you send in more receipts than your plan allows, you will be charged an extra document processing fee, which is specific to your plan level. Squirrel Street Mail-in plans also have a limit of 1 (one) Reply Paid envelope that can be received per month. If we receive more than 1 Reply Paid envelopes from you in a month, you will be charged an extra Reply Paid envelope fee, which is specific to your plan level. A month is defined as the date you signed up through the day before that date in the next month, and continuing forward. If you signed up on the 20th of June, for example, the first monthly billing period would be from the 20th through the 19th of July. Receipts are charged based on the day they are received by Squirrel Street. The monthly limits are applied to annual plans as well as monthly plans.
To ensure the fastest and most reliable shipping and scanning, please flatten all receipts and business cards and remove all paper clips, staples, taping, and backing paper before mailing your documents. Also please note that you are responsible for sealing your envelope properly, and you understand that overstuffing your envelope may make it more likely that your envelope is damaged in the mail.
You may not send in receipts or other business documents for another user. If Squirrel Street determines that you have sent in receipts or other business documents for another user, they will not be scanned or uploaded, and may not be returned unless the original user gives permission. Usage of one Squirrel Street Mail-In account by more than one person without consent of the original user may result in account termination without any full or partial refund.
If you continue to mail receipts or other business documents to Squirrel Street after cancelling your Squirrel Street Mail-In subscription, they will not be scanned or uploaded into your account, and may not be returned to you unless an agreement is made with Squirrel Street to do so.
You acknowledge that Squirrel Street makes no guarantee whatsoever regarding scanning time or processing time, though the entire process usually takes under 5 business days. Squirrel Street is unable to predict delays, suspensions, or cancellations of services by Australia Post or NZ Post, the carriers of Squirrel Street Mail-In envelopes. Squirrel Street accepts no liability for loss, damage, or inconvenience resulting from delays in shipping or processing, or loss of or damage to receipts or documents during shipping or processing.
You will receive an automated e-mail notification after your Squirrel Street Mail-In envelopes have been received by Squirrel Street and when the receipts are uploaded into your account.
Squirrel Street will scan receipts, invoices, cancelled cheques, bills, business cards and any other documents you send us. If you send in paper receipts without a Store Name (vendor), Date and Total, the paper receipt may not be scanned or entered into your Squirrel Street account and the data entered may be incomplete. Squirrel Street cannot process letters, lists, manuals, or other documents that cannot be placed in a sheet-feed scanner.
If any document cannot be processed by Squirrel Street due to legal compliance reasons (for example, but not limited to, medical records), you will be notified and the document will be returned to you without being scanned.
If you send in illegible receipts or business cards, they may not be processed correctly into your Squirrel Street account. You recognise that all receipts and business cards may not be entered correctly into your account, and that Squirrel Street does not guarantee proper tagging or data entry on any receipts or business cards. Internal testing shows, however, that Squirrel Street’s data entry is significantly more accurate than other consumer-level software programs that employ OCR (optical character recognition).
Squirrel Street does not guarantee the accuracy of automatically processed information.
If you send in receipts with notes or other information on the back, those reverse sides may not be scanned or uploaded into your account.
Receipts and other business documents that are not in English will be scanned, but may not be entered properly into your account.
If you send in receipts or other business documents that need excessive preparation before the scanning process can begin, processing may be delayed or your account may be terminated and payments refunded, at Squirrel Street’s sole discretion. Following the recommendations set forth in the Squirrel Street Mail-In User Guide (https://squirrelstreet.com/mail-in-userguide) will help ensure that excessive preparation by Squirrel Street Mail-In’s organisational staff is not required.
With regard to security: As long as you keep your password safe, Squirrel Street protects your data so it can only be viewed and accessed by you. Squirrel Street uses 128-bit secure socket layer encryption, the same security that major bank websites use. Additionally, Squirrel Street does not store the personally identifiable information necessary to compromise your identity. We do not store credit card numbers or bank account numbers.
Our privacy and security practices are certified by TRUSTe, a leading nonprofit security organisation.
Squirrel Street invests heavily in physical security to ensure that your receipts are safe while they are in Squirrel Street’s care. We have a 24/7 security system and double-lock doors. All of our employees undergo a thorough background check and extensive training before they begin work at Squirrel Street.
For your security, do not mail in receipts that have full credit card information printed on them. If any such receipts are received, they may not be scanned or uploaded to your account.
You acknowledge that our liability for breach of a condition or warranty implied by the Competition and Consumer Act 2010 in relation to the supply of services not of a kind ordinarily acquired for personal domestic or household use or consumption, is limited, at our option, to the supply of the Services again or the payment of the cost of having the Services supplied again.